Description
“Contact Center Email Management” increases service desk productivity through managing Email queuing. And also offers rich UCCX reporting tool to make accurate calls and Emails statistics.
Features:
Email load balancing for UCCX Agents
- Ability to distribute emails among agents with fair load balancing criteria.
- Off duty mails handled with first Agent login.
- Blocked subjects feature used to ignore emails with certain subjects.
- Email load balancing for selected agents only.
Integration features
- Integrating with UCCX database to get the desired information about agents and their calls.
- Integration with SQL database to get added information about callers.
Powerful & flexible reporting module
- Allow user to extract the reports according to various selectable criteria.
- The reporting module provides the user with predefined generated reports.
- Many report styles are available enabling the application administrators to apply their own styles by choosing the report’s color and also uploading their logos.
- All reports can be saved for further regeneration.
- Reports generation as PDF, CSV, XLS, HTML, RTF or E-mail attachment.
Benefits:
Enhance Productivity:
- By work load balancing between agents
- Enhanced reporting for Better performance