Description
“Contact Center Dashboard” Monitors the contact center performance and plot results into a live dashboard.
Features:
Real-time statistics about Contact Service Queues
- Total number of offered, handled & abandoned calls, Avg. talk, Max. talk duration, talking, ready & not ready agents
Calculate SLA
- Every 30 minute
- Per day
Agents Info
- Name, Status, Time in, Total handled, Abandoned calls, …
- Total Number of Handled calls over the year.
Real-time summary statistics
- Total logged-in, Ready, Talking and Not-Ready agents, Daily top agent, Monthly top agent, Total Calls, Handled, Abandoned and Waiting calls.