Description
“Contact Center Advanced Reporting” provides an advanced reporting package for Contact centers generating multiple UCCX reports.
Features:
Powerful & flexible reporting module
- Allowing the user to extract the reports according to various criteria.
- Many report styles are available enabling the user to apply his own style by choosing the report’s color and also uploading his logo.
- All reports can be saved for further regeneration.
- Report production as PDF, RTF, XLS, CSV, HTML or E-mail attachment.
- All reports can be previewed before generation.
- Pie & Bar graphs report generation.
The reporting module provides the user with below predefined reports:
- Detailed reports for received agent calls:
- Calling number
- Called number (agent number)
- Time of call.
- Duration
- Detailed reports for Agent login:
- Agent number
- Activity (Login, Logout)
- Activity time
- Manual/Automatic backup for application database
- User friendly web based administration interface
- Summarized report for received agent calls:
- No of incoming calls and total duration
- No of answered calls and total duration
- No of missed calls and total duration
- No of dialed calls and total duration
- Detailed reports for received emails:
- Email subject
- Email sender
- Email receiver
- Time of email
- Summarized reports for received emails
- No of received emails