Description
“CONNECT Caller Info” is an application that traces the incoming calls of each user and lookup the caller information from his CONNECT Personal directory and/or CONNECT Hyper Directory applications displaying detailed information about the caller on the IP Phone.
Features:
- Integration with every user’s CONNECT Personal Directory to look up the caller’s information.
- Integration with CONNECT Hyper Directory application to search for the caller details in; if not found in the personal directory.
- The caller’s information is displayed including: first name, last name, title, company, department, email address, photo, etc. …
- The caller’s photo appears if it is saved in the user’s personal directory or in CONNECT Hyper Directory application.
- The caller’s information is displayed in the services display pane, then the user can exit the caller information screen to return to the normal call display pane or it will disappear automatically when the call ends.
- Scheduled and manual backup for the database.
- Scheduled and manual synchronization with CUCM.
- Visual web based administration interface.
Benefits:
Enhance Employees productivity:
- To get caller info immediately along with the incoming call to enhance the communication between the 2 parties.