Project Scope
Migration from old system Harris Pbx system to Cisco unified communications to provide flexibility to the firm's users in their business communication on location and off-shore.
Customer Overview
- One of the world’s leading international consultancies, specializing in engineering, architecture, planning, environment, project management and economics.
- A pioneering force in the planning, design and implementation of development projects in the Middle East, Africa and Asia since 1956.
- Headquarters in in Egypt, England, India, and Lebanon with 43 offices throughout 29 countries, known for their problem identification, tailor made-designs, quality, on-time deliverables and multi-disciplinary expertise.
- Has a previous successful experience with our Team, where we deployed their Network Infrastructure in a separate project. Due to the professionalism and creativity perceived by them during the project, they nominated us to implement Cisco unified communication solution and migrate from Harris PBX System.
Business Challenge
- Providing collaboration and communications capabilities to dispersed infrastructure solutions for the firm and its partners in order to maximize efficiency and productivity.
- Enable collaboration across many locations by integrating unified communication across the customer VoIP networks.
- Reduce total cost of ownership for voice systems due to international calls for remote offices.
Solution
Implementing Cisco Unified Communications Manager and integrating it with multivendor PBXs across the organization’s global network using SIP and H323 Protocols. Also, Voice Gateways with PRI interface integrating Telecom Egypt for External Calls Access.
Integrating Cisco Unified Communications Manager with Microsoft Exchange Unified messaging, which stores the user’s voice mailboxes and also integrates with Skype for Business purposes to unify the communication between the systems.
Inter-cluster trunks within Cisco Unified Communications Manager were located in both Egypt & Lebanon.
Employees were equipped with IP softphones for greater flexibility and beneficiary in Travel (Cisco Jabber).
Cisco Unified Advanced Attendant Console was implemented for the Operators Team to handle calls efficiently.
Cisco Unified Contact Center Express for Automated Attendant Functionality was implemented for a better caller experience.
We implemented Cisco WebEx Meeting Server for Web, Voice and Video Conferencing purposes, which saves time and cost to travel.
CONNECT Call Management System was implemented with special developed features and calculations to satisfy Projects costs’ requirements.
CONNECT Hyper Directory for Structured Directory containing all country offices shown in the user’s IP Phone was implemented and integrated with CONNECT caller info, which displays the caller’s detailed information with their photo in the user’s phone.
Benefits for Business
Simplified Lifecycle Management
- The Cisco Unified Communications system is less costly to manage than the previous PBX systems because of the easier addition of new sites, consolidated directory and dial-plan administration, and lower cost upgrades.
Cost Savings
- A 50% reduction in international toll charges. When employees dial remote offices anywhere in the world, the call is nowtoll free because it travels over the WAN.
- Decreased travel costs, allowing employees to be more productive and travel less.
Simplified licensing
- Cisco Unified Workspace Licensing will help leverage the investment in its Cisco Unified Communications infrastructure by:
- Cost-effectively unlocking the full potential of every user in every workspace by providing the full unified communications workspace experience
- Streamlining ordering and acquisition of applications while being delivered in one easy package
XML Services
- Allowing deployed software services to Cisco IP Phones sets (Hyper directory, Caller info.).
Product List
Cisco Unified Communications
- Media Convergences Server 7835 and 7825
- Cisco Unified Communication Applications
- Cisco 2951 Routers as voice gateways
- E1 PRI interfaces
- Cisco Unified IP Phones 7975, 7965, 7945, 7937, EX60, EX90 and 8841
- Cisco Unified Wireless IP Phones 7921 and 7925