| Will be responsible for: |
- Act as a focal point between Site & Facilities team and IT Team
- Manage, Configure and troubleshoot all unified VOIP communication systems and Collaboration including IP telephony, Voice mail, IM Messaging, Video Conferencing and Contact Center as L3 Support.
- Coordinate with the vendor according to the SLA.
- Manage and configure all collaboration endpoints and systems
- identifying, investigating and resolving technical incidents and problems related to IP telephony systems
- Manage, configure and troubleshoot Video Conference systems and Endpoints
- Troubleshoot highly complex data, voice or video network and hardware problems and escalates to Vendor if needed.
- Designs, builds, configures, installs, monitors, and supports all VOIP and collaboration systems.
- Ability to engage in creating backup strategies for the data and recovery plan Collaboration solutions.
- Report and log the incidents and services activation.
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| Skills Required |
- 4-7 Years of industry experience in implementing and operating enterprise campus networks and Cisco unified communications solutions.
- Solid understanding and practical experience of Cisco Unified Communications manager, Cisco Jabber, Cisco IM and Presence, Cisco Unity Connection, Cisco Expressway and Cisco Unified Contact Center Express.
- Solid understanding and practical experience of Video Calling with Cisco Video Endpoints.
- Hands-on experience with Cisco Unified communications products mentioned above.
- Fast Learner and ability to learn and practice new technologies.
- Additional, general functional qualification list for operation environment:
- ITIL
- Working in a team
- Good reporting skills
- Troubleshooting skills
- Other similar skills
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