Recording

100% IP Phones Recording

• Facility to record Cisco IP Phones calls (SKINNY, SIP, and H323).
• Simple, transfer and conference calls recording.
• Record G.711 and G.729 calls.
• Incoming and/or Outgoing Calls Recording.

Span less Recording

• CONNECT Recording is device based recording which saves time on network configuration and reconfigurations when network topology changes.

Separated or merged voice of call parties

• CONNECT Recording is equipped with feature of recording agent and customer voice as separate, which enables supervisor to manually analyze each voice as needed.
• Both voices can be merged into one file to be listened or downloaded from the web interface in mp3 format.

Online Monitoring

• Supervisors can remotely listen to agent/customer calls in real-time from the Live Monitor screen to ensure the fastest response possible when needed and can add a call comment or agent evaluation during listening the call.

Call Searching engine

• Browse and search for calls using a combination of all kinds of information such as call time, calling number, called number, agent name, etc.

Recording Groups

• CONNECT Recording allows the administrator to create groups of IP Phones to record their calls and specify per group the call direction, the call types and the extensions.

Integration with IPCC Express

• Integration with the IPCC to collect the additional related information such as the shift agent id, agent name, etc.
• Monitor UCCX agents’ status.

User friendly web based Management Interface

• Five privileges are available:
• Super Admin: Can access all functions & create users.
• Admin: Can access all functions, but cannot add/delete users.
• Supervisor: Can access group of lines, search, listen to their calls and download them.
• User: Can access group of lines, listen to their recorded calls, but can’t download calls.

Manual & Automatic synchronization with Cisco Unified Communications Manager

Manual & Automatic backup for application database.

Flexible Reporting Module

Provide a dashboard reporting

• Hard Disk Utilization
• CPU/Memory Utilization
• Number of Recorded calls
• Customized data

“Operator” web privilege: have an access to the dashboard reporting module.

Integration with Active Directory

• Login with domain credentials

Powerful Archiving Module (Automatic and/or Manual)

• Archiving/Restoring calls on/from different storage servers (SAN -NAS –FTP)

Whisper, Barge-In, Intercept & Silent Monitoring

• Whisper: Supervisor can talk to the agent, and the customer will not listen him.
• Barge-In: Supervisor can join the call with both the agent and the customer.
• Intercept: Supervisor can use his IP Phone to deal directly with the customer, and forcing the agent to leave the call.
• Silent Monitoring: Supervisor can remotely listen to agent/customer call from his IP Phone.

PCI Compliance Add-On Module

• Audit Log Trail
• File Authentication
• File Authentication: Each recorded file has MD5 ID which is saved in recording database, to be compared any time with the existing file.
• Encryption
• Each recorded file is encrypted by secure key and the application decrypt the file in the replay.
• All password are saved in database encrypted.

Remote Recording Servers Add-On Module