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Dec 2013

A Major integrated energy corporate deploys CONNECT Billing


A major integrated energy corporate working in the oil and gas field has deployed CONNECT Professional Services “Billing” Application. CONNECT “Billing” is a flexible, easy-to-use and full-featured reporting package for Cisco Unified Communications Manager. The application assists IT managers to have complete visibility to the usage pattern of the voice calls. With the Quota module, the application provides control capabilities to allow the corporate to utilize their voice infrastructure with more efficiency.



Dec 2013

CONNECT-PS Products are now UCS Platform Ready!


CONNECT-PS applications are now certified as Cisco Unified Computing System (UCS) Platform compatible. The Cisco Unified Computing System™ is a next-generation data center platform that unites compute, network, storage access, and virtualization into a cohesive system designed to reduce total cost of ownership (TCO) and increase business agility. This achievement allows customers to deploy our products with confidence on Cisco UCS platform to boost their benefits from the IT investment.


Nov 2013

CONNECT Recording is available Now!


CONNECT Professional Services has announced the release of its Unified Communication recording application. CONNECT Recording is a fully-featured call recording solution that digitally records VoIP Calls. This solution assists managers and supervisors to measure and improve the level of customer service and the call handling techniques.


Nov 2013

Integrated Data Center and Unified Communication solution for an International Medical Center


CONNECT Professional Services has worked with an International health care services provider to design and implement a unified infrastructure to support the current and anticipated business needs. The solution has included integration between Unified Data center platforms, Virtualization infrastructure and Unified Communication applications.


Sep 2013

CONNECT Billing is now Cisco Compatible


CONNECT Professional Services Billing application has been certified by Cisco as a Cisco Compatible product. This designation assures seamless integration of the Billing application with Cisco Unified Communication infrastructure and allows customers to deploy the application with confidence.


July 2013

Release of Reporting Module and KPI Indicator for UCCX


CONNECT Professional Services has developed a module for UCCX monitoring and reporting. The module logs the agents login activity and generates detailed reports for agent call handling performance.


June 2013

Email Load Balancing for UCCX


CONNECT Professional Services has developed an application to load balance email traffic among UCCX agents based on their logon times.


Jan 2013

Migration from Legacy PBX to Cisco Unified Communication


CONNECT Professional Services has worked with a national petroleum corporation to migrate the voice services from legacy PBX to Cisco Unified Communication solution. CONNECT Professional Services has developed a business case study and has conducted the design and implementation activities.

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