ABOUT US

Company Overview

CONNECT Professional Services (CPS) is a service-oriented corporate specialized in developing and delivering advanced Information Technology solutions and services. Our offerings catalogue spans wide range of products and technologies that assist customers to create and maintain competitive advantage.

We closely work with our customers to plan, design, deploy and support most of the IT functions that are required by successful businesses including Networking, Mobility, Data Center, Virtualization, Enterprise Computing, Collaboration and Information Security. Additionally, our Software house develops state-of-art integrated Software solutions that support many of the IT initiatives and create value from existing IT investments. We started our services in the IT Industry early 2009 by an elite group of IT veterans with a unified vision to create a corporate model that combine trust, quality and proficiency. While our HQ is based in Egypt, we deliver our services around the globe to contribute effectively in promoting success for the customers IT lifecycle.

Our vision

To be recognized as a leading provider for IT services that combine Trust, Quality and Proficiency

Our mission

Extending Customers capabilities to Overcome Information Technology Challenges

Key elements for ultimate success

Succeeding Together

We believe that ultimate success can only be achieved when we succeed together. Therefore, we are building CONNECT Professional Services success story by participating in the success of our customers and business partners.

Building Trust with Each Transaction

We support the business of our customers to be better equipped to contain costs during deployment and operation by anticipating future needs and developing both a technology strategy and a high- architecture to meet those needs.

Our People

We perceive each single transaction as an opportunity to build trust with others. This perception allows us to empower our business with a continuous stream of added values among our daily activities.

We Think Big

Our people are our enablers. CONNECT Professional Services co-founders are forming unmatched technical and management experience mix that allows them to lead the corporate through the market challenges.

Quality Management

In accordance with our strategy to leverage the IT marketplace with innovative service offerings, CONNECT–PS attained the TL9000 certificate to be the first Egyptian company and the third in the Middle East achieving such prestigious recognition. Among the TL9000 globally certified organizations we have Cisco, Juniper and ALCATEL-LUCENT to name a few.

TL9000 is a globally recognized quality standard developed to improve products and services of Information and Communication Technologies (ICT) industry, by addressing key objectives that promote a culture for continuous improvement. TL9000 enables IT Services Providers to enhance their design, implementation, optimization and operation services by measuring the reliability and quality of the delivered services on a unified benchmark based on cost and performance metrics. TL 9000 certification lends credibility to our brand and opens up more global opportunities to us. Even more importantly, the certification demonstrates our quality commitment and capability in offering & delivery an exceptional quality services to our partners & customers in Middle East and Africa.

Why us?

We support the business of our customers to be better equipped to contain costs during deployment and operation by anticipating future needs and developing both a technology strategy and a high-level architecture to meet those needs.

Our Values

Commitment

Since 2009, we have been committed to deliver high quality products and services to our clients, we always go the extra mile, with our teams capacity, competencies, focus on details, and customer expectations fulfillment, we thrive to meet our vision, to position ourselves in the top tier service providers in Middle East region. Whenever someone from our team members gives a promise internally or externally to our clients, we – as an organization - are all committed to deliver.

Companionship

We found in most organizations and teams, personal and professional roles compete between groups, so we defined companionship, as a responsible relationship that we promote between our professionals and maintain in our culture, built on foundations of trust, respect, alignment and camaraderie, as pillars of an on-going self-correcting relational dynamic. Which keeps our people engaged and creates sense of belonging across our teams.

Customer Engagement

Our unique models of engagement with our clients are based on full partnership, collaboration, and strategic alignment. We mobilize our engagements to ensure real impact and value with an eye on the growth strategy of our customers. Our outstanding personal relationships with the customers teams and stakeholders, based on honesty, openness, and two way feedback makes us their business partner of choice.

Timeline

June 2009

Business Launch

June 2010

TL9000 certified "first in Egyptian Market"

December 2011

Cisco Silver Partnership

January 2012

Approach Gulf market

January 2013

Cisco Preferred Solution Partner

March 2014

Cisco Gold Partnership

November 2015

Launched Contact Center Solutions

May 2016

Established KSA office "JUSOOR"

February 2017

Approach African Market

March 2018

F5 Silver Partner

Map

countries

projects